Effective managers will change the intentions of their communication to meet the objectives of the situation. Those intentions could be to enlighten and motivate, inform and persuade, or clarify and question.
Ten step-by-step phases can serve as a template for more meaningful conversations:
- Prepare to have your conversation in person, without distractions.
- Clarify your intentions.
- Prepare your opening statement.
- Name the issue.
- Select a specific example that illustrates the behavior you want to change.
- Describe your emotions around the issue.
- Clarify what’s at stake.
- Identify the ways in which you contribute to the problem.
- Indicate your wish to resolve the issue.
- Invite your partner to respond.
Once you’ve made a trial run with these guidelines, debrief with the other person. You can say something like: “Thank you for hearing what I had to say and for sharing your perspectives. Your success is important to me, and I applaud your commitment to action. I’d like us to follow up on this later.”
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